Flight CompensationCalculator

United Kingdom · 2 min read

UK261: flight delay compensation in the UK

When the UK left the EU it kept Regulation 261/2004 almost word for word, converted the amounts into sterling and handed enforcement to the Civil Aviation Authority. The structure is identical to EU261 — the numbers and the complaints route are not.

On this page 6
  1. What it pays
  2. Who it covers
  3. The sterling amounts
  4. The route that makes the UK different: ADR
  5. Going to court
  6. Care while you wait

What it pays

Flight distanceCompensationReduced amount
Under 1,500 km£220—
1,500–3,500 km£350—
Over 3,500 km£520£260 if 3–4h late

The CAA publishes £260 for an arrival three to four hours late on a flight over 3,500 km, with the full £520 only beyond four hours. Checkers that quote a flat £520 for any long-haul delay are overstating the claim.

Who it covers

Any flight departing a UK airport, whichever airline operates it. And any flight arriving in the UK from outside, but only on a UK or EU airline — which means a delay flying home from New York is claimable on British Airways or Virgin Atlantic and not on an American carrier.

Gibraltar sits inside the UK regime. The position of the Crown Dependencies — Jersey, Guernsey and the Isle of Man — is less settled, and we have left them out of the calculator rather than assert a figure we cannot stand behind.

The sterling amounts

The UK fixed its amounts in pounds rather than tracking the euro, so the two regimes have drifted apart. On a long-haul flight, EU261 pays €600 and UK261 pays £520; which is worth more depends on the exchange rate on the day. Where both regimes reach a flight — London to Dublin, say — it is worth checking both, and the calculator does.

The route that makes the UK different: ADR

Most UK airlines have signed up to an alternative dispute resolution scheme, and the decisions bind the airline. It is free to use, takes a couple of months, and you do not have to go near a court. If the airline has not signed up to a scheme, the CAA will look at the complaint itself.

This genuinely matters, because it removes the main reason people hand a third of their claim to a claim company — the fear of having to sue. If an airline refuses you, ADR is the next step, not a claim firm.

Going to court

For a clear-cut claim, Money Claim Online is quick and the fee is added to your claim if you win. Airlines settle a meaningful share before any hearing, because defending costs them more than paying. You have six years in England and Wales and five in Scotland, which is far longer than most of Europe — so a UK claim from several years ago may well still be live.

Care while you wait

The same duty of care as EU261: food and drink, and a hotel plus transport if you are kept overnight. It applies even when compensation does not, so a weather cancellation still has to be looked after. Keep receipts and claim them separately.

Put your flight through the calculator

All four regimes checked at once, with the article each number comes from.

Check what you are owed →

Common questions

Is UK261 the same as EU261?

Structurally yes, in amounts no. Same thresholds, same defences, same duty of care, but sterling bands of £220, £350 and £520, and UK enforcement.

Which applies on a London to Paris flight?

UK261 on the way out, because the flight departs the UK. EU261 on the way back, because it departs France. Both may technically reach the flight — you claim under one.

Do I have to use the ADR scheme before going to court?

No, it is your choice. ADR is free and binding on the airline but slower. Court is faster for a clear claim but costs a fee up front.

How far back can I claim in the UK?

Six years in England and Wales, five in Scotland, from the date of the flight. Among the most generous limits anywhere.