Process
Making the claim
The escalation ladder: the letter, the regulator, the ADR scheme and the small claims court.
Making the claim guides
Process · 9 min
The evidence that wins a claim
You do not need to prove the airline was at fault. You do need to prove you were there, and when you arrived.
Process · 9 min
When the airline simply does not reply
Passengers who spend six months exchanging letters are not more likely to be paid. They have simply spent six months.
Process · 9 min
Taking an airline to small claims court
The word "court" stops most people. The process is a web form, the fee comes back if you win, and a large share settle before anyone sees a judge.
Process · 9 min
The free routes: regulators and ADR schemes
There is a free, binding escalation route for most flights, and it is the reason handing a third of your claim to a company is usually poor value.
Other categories
Start here
Short orientation pieces: how a claim works, what the deadlines are, and whether to pay someone to do it.
By airline
How each major carrier handles claims, what they refuse and what makes them pay.
Why it was delayed
The cause decides whether you get paid. What counts as the airline’s fault, and what genuinely does not.
What happened to you
Downgrades, diversions, overnight delays, missed connections and the borderline three-hour claim.
The money
Fees, tax, vouchers, insurance overlap and who actually ends up with your compensation.