Money
The money
Fees, tax, vouchers, insurance overlap and who actually ends up with your compensation.
The money guides
Money · 9 min
Travel insurance and statutory compensation
They are not alternatives. One is a fixed statutory entitlement, the other a contract you bought — and claiming the wrong one first can cost you money.
Money · 10 min
Cash, vouchers, miles and tax
The entitlement is money. Everything an airline offers instead is worth less than the number attached to it, and there is usually a reason it is being offered first.
Other categories
Start here
Short orientation pieces: how a claim works, what the deadlines are, and whether to pay someone to do it.
By airline
How each major carrier handles claims, what they refuse and what makes them pay.
Why it was delayed
The cause decides whether you get paid. What counts as the airline’s fault, and what genuinely does not.
What happened to you
Downgrades, diversions, overnight delays, missed connections and the borderline three-hour claim.
Making the claim
The escalation ladder: the letter, the regulator, the ADR scheme and the small claims court.