The basics
Start here
Short orientation pieces: how a claim works, what the deadlines are, and whether to pay someone to do it.
Start here guides
The basics · 4 min
How to claim flight compensation yourself (and keep all of it)
A claim company takes about a third of your money for sending one email. Here is that email, and what to do when the airline ignores it.
The basics · 2 min
Extraordinary circumstances: which airline excuses actually work
One phrase decides most refused claims. Courts have been narrowing it for fifteen years, and airlines still quote it as though it covers everything.
The basics · 2 min
Claim it yourself or use a claim company?
Claim firms are not a scam. They are an expensive insurance policy against your own inertia, and sometimes that is a fair trade.
The basics · 1 min
How long you have to claim, country by country
The same delay can be claimable for six years or already expired, depending on which country’s courts apply.
The basics · 2 min
Missed connections: when the whole journey counts
The rule people get wrong most often. Your 40-minute delay out of Manchester can be worth €600, and your 5-hour delay can be worth nothing.
The basics · 2 min
The EU261 reform: what is changing and what still applies
There has been a lot of noise about EU261 being watered down. For a flight disrupted today, the rules have not changed.
The basics · 2 min
Bumped off a flight: what you are owed, and the trap at the gate
Denied boarding is the best-paid disruption in passenger-rights law, and the easiest to accidentally sign away.
Other categories
By airline
How each major carrier handles claims, what they refuse and what makes them pay.
Why it was delayed
The cause decides whether you get paid. What counts as the airline’s fault, and what genuinely does not.
What happened to you
Downgrades, diversions, overnight delays, missed connections and the borderline three-hour claim.
Making the claim
The escalation ladder: the letter, the regulator, the ADR scheme and the small claims court.
The money
Fees, tax, vouchers, insurance overlap and who actually ends up with your compensation.